Shipping and Returns

Shipping Policy

Order characteristics such as size, weight and distance will determine the method for delivering your order. Orders will ship via courier, parcel services or motor freight as selected by you at the time the order is placed. Shipping fees are calculated per order and displayed to you prior to order completion and collection of payment. All shipping fees are charged at the time the order is placed and are considered final.

If a shipping rate is quoted incorrectly due to typographical error or error in pricing information, we shall have the right to refuse, adjust or cancel the applicable order whether or not the order has been confirmed or whether or not payment has been remitted. We shall make every reasonable effort to meet your specified delivery date, but in no case shall we be liable to you if we are unable to meet such date.

It is your responsibility to provide accurate contact and shipping information. Additional shipping charges may apply if we or the shipper is unable to contact you, or if you are not available to receive the shipped products, or if products are redirected at your request. In the event the delivery location is not entered correctly, we or the motor freight carrier will bill you directly for any additional shipping, handling or other fees.

We will not be held liable for shipments directed to an address other than the shipping address on the original order.

We do not prepare orders selected for pick up for shipping or transport via a third party. We reserve the right to refuse delivery to a common carrier or other third party attempting to pick up an order on your behalf.
Return and Exchange Policy

We currently do not offer returns or exchanges.

You ask. We respond.

Why is the top of my candle bumpy?

A bumpy top after burning is very common for candles made with natural waxes like soy and coconut. 

Sometimes the candle will dry with an uneven surface and sometimes it will dry with the same smooth surface it had when you first purchased it. An uneven top top after burning is a by-product of all natural wax. That's good news - you can rest assured that your Adanna Candles is as advertised! 

Happy burning.

Can I reuse my candle tin?

Absolutely! Your candle tin is made of lead-free, 100% aluminum and its black finish creates a versatile accent piece for any style of decor. Just remember to remove any remaining wax and the wick, and give your tin a good rinse with soap and water before reusing.

However, we do not recommend using the tin to make another candle. But throw some jewelry in there or cotton balls, or even use it as a planter for plants.


Why is my candle tunneling and can I fix it?

Let’s start with what it means for a candle to “tunnel”. Candle tunneling happens when only a small portion of the wax surrounding the candle wick melts while the candle is burning. Instead of seeing the entire surface of the candle melted evenly, it appears as if the flame is burrowing a hole into the candle - like a tunnel. Tunneling is a common problem if you are not careful when burning your candle. 

How do you fix tunneling? Always remember to burn your candle long enough for the entire surface to melt - usually 3-4 hours. It is common to see a bit of wax hang up on the sides of the candle with the first few burns, but this will melt as you continue to use your candle and the wax level decreases.

If you are still having issues with tunneling, you can use a strip of tin foil to wrap around the edge of your candle. Cover the top of the candle, but leave a hole for the flame to breath and heat to escape. While your candle burns, the foil will trap heat to melt the edges of the candle pool. Leave the foil in place for about an hour and voila! Your candle will be back to its wonderful self. But never leave your candle unattended during this process!

Enjoy your Adanna Candle!

Why did you change the candle container?

Adanna Candles is committed to providing you with a wonderful candle burning experience. However, we are also committed to providing you with the safest product possible.

While we loved the white ceramic containers as much as you did, it came to our attention that some of the containers would crack or even shatter during shipment.

You should never use a candle if the container it comes in is cracked, chipped, or scratched. It can pose a laceration or burn hazard.

As a result, we have transitioned to using lead-free, 100% aluminum candle tins. Candle tins are stable, durable, and easy to handle. They also can withstand heat without warping or cracking.

Have no fear--these containers will still add a bit of sparkle and classy detail to your living space, and they are also reusable.

Now go on and light that candle.