Privacy Policy

Privacy Policy

Version 1.0

Last revised on: April 12, 2023

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We refer to this collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

In general, the cookies which are initially placed on you the Site may be categorized as essential cookies. However, the Site has multiple components, codes, and third-party applications and may include other types of cookies which might require specific settings.

It is important to note that third-party services, such as Google Analytics or other applications offered through the Shopify marketplaces, placing cookies or utilizing other tracking technologies through Shopify's services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by this Privacy Policy.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

For the purposes of this Privacy Policy, the term “Personal Information” includes both Device Information and Order Information.


The Site is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your Personal Information may be stored through Shopify’s data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Shopify and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:

You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:

- Facebook:
- Google:
- Bing:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms of Use , applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a resident of the European Union or the United Kingdom, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a resident of the European Union or the United Kingdom, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of the European Union and the United Kingdom, including to Canada and the United States.

When you place an order through the Site, we will maintain your Personal Information for our records unless and until you ask us to delete this information. If you don’t want us to process your Personal Information anymore, please contact us at

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The Site is not intended for individuals under the age of majority. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at or by mail using the details provided below:

[Re: Privacy Compliance Officer]
319 W 138th St Apt 3, New York, NY, United States

You ask. We respond.

Why is the top of my candle bumpy?

A bumpy top after burning is very common for candles made with natural waxes like soy and coconut. 

Sometimes the candle will dry with an uneven surface and sometimes it will dry with the same smooth surface it had when you first purchased it. An uneven top top after burning is a by-product of all natural wax. That's good news - you can rest assured that your Adanna Candles is as advertised! 

Happy burning.

Can I reuse my candle tin?

Absolutely! Your candle tin is made of lead-free, 100% aluminum and its black finish creates a versatile accent piece for any style of decor. Just remember to remove any remaining wax and the wick, and give your tin a good rinse with soap and water before reusing.

However, we do not recommend using the tin to make another candle. But throw some jewelry in there or cotton balls, or even use it as a planter for plants.


Why is my candle tunneling and can I fix it?

Let’s start with what it means for a candle to “tunnel”. Candle tunneling happens when only a small portion of the wax surrounding the candle wick melts while the candle is burning. Instead of seeing the entire surface of the candle melted evenly, it appears as if the flame is burrowing a hole into the candle - like a tunnel. Tunneling is a common problem if you are not careful when burning your candle. 

How do you fix tunneling? Always remember to burn your candle long enough for the entire surface to melt - usually 3-4 hours. It is common to see a bit of wax hang up on the sides of the candle with the first few burns, but this will melt as you continue to use your candle and the wax level decreases.

If you are still having issues with tunneling, you can use a strip of tin foil to wrap around the edge of your candle. Cover the top of the candle, but leave a hole for the flame to breath and heat to escape. While your candle burns, the foil will trap heat to melt the edges of the candle pool. Leave the foil in place for about an hour and voila! Your candle will be back to its wonderful self. But never leave your candle unattended during this process!

Enjoy your Adanna Candle!

Why did you change the candle container?

Adanna Candles is committed to providing you with a wonderful candle burning experience. However, we are also committed to providing you with the safest product possible.

While we loved the white ceramic containers as much as you did, it came to our attention that some of the containers would crack or even shatter during shipment.

You should never use a candle if the container it comes in is cracked, chipped, or scratched. It can pose a laceration or burn hazard.

As a result, we have transitioned to using lead-free, 100% aluminum candle tins. Candle tins are stable, durable, and easy to handle. They also can withstand heat without warping or cracking.

Have no fear--these containers will still add a bit of sparkle and classy detail to your living space, and they are also reusable.

Now go on and light that candle.